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Authors : 1. M. V. Arbuzova,
Senior Lecturer
Institute of Economics, Management and Law (Kazan)
Theoretical aspect of services quality in sphere of hospitality
Theoretical aspect of services quality as one of the key and actual factors of service increase degree and production efficiency of hotel services, and the development of competitiveness of the enterprises in the sphere of hospitality are considered in the article. The specificity of the contents of services quality is marked. The basic quality performances of services are considered in sphere of hospitality. The basic directions of perfecting of quality system at the enterprises of hospitality are defined in the article.
Keywords :
service quality; standard of service; hospitality services; production; efficiency; competitiveness; services quality; improvement; hospitality sphere
Bibliography :
1. Н.И. Кабушкин, Г.А. Бондаренко. Менеджмент гостиниц и ресторанов: учеб. пособие. -3-е изд., перераб. и доп. -Мн.: Новое знание, 2002. -368 с. -(Экономическое образование).
2. Менеджмент: Век XX -век XXI: сб. ст.; под ред. О.С. Виханского, А.И. Наумова; сост. И.А. Петровская. -М.: Экономистъ, 2004. -336 с.
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Citation :
Arbuzova M. V. Theoretical aspect of services quality in sphere of hospitality, Actual Problems of Economics and Law, 2008, vol. 2, No. 1, pp. 45–50 (in Russ.).
Type of article : The scientific article
Date of receipt of the article :
02.11.2007
Date of adoption of the print :
06.02.2008
Date of online accommodation :
29.09.2017
